Tuition fee and other student debts
It is vital that you do not ignore any communications from the Finance Office or other College departments e.g. library, regarding outstanding invoices or other debts due to the College. Ignoring requests for payment could have serious consequences – but fortunately, there are a variety of options open to you.
If you’ve received a request for payment
Here’s what you need to do if you’ve received a request for payment:
- If you are ready to pay, you can pay via Convera
- If you need to discuss your financial circumstances, confidential information, advice and guidance is available from Students Services, or make an appointment with the Finance Office for a confidential meeting Finance@rwcmd.ac.uk.
- In all circumstances, please contact the finance office promptly, to avoid further action being taken.
- Please note that this does not just refer to tuition fees. Other debts will be dealt with the same way. If you don’t understand how the outstanding amount is calculated, you can obtain a detailed breakdown from Finance@rwcmd.ac.uk.
If you ignore a request for payment
If the College does request a payment from you, it is vital that you get in touch as soon as possible, regardless of whether the notification occurred via email, text message, or letter. If you have an outstanding debt, you will be notified at least three times:
- 14 days after payment was due,
- 28 days after payment was due. If you ignore this notification, you lose all access to the College’s IT systems. You are deemed to have ignored the notification if you do not respond within three days.
- 42 days after payment was due. If you ignore this notification, you will be excluded from the course and not allowed to re-enrol until the next academic year. You are deemed to have ignored the notification if you do not respond within three days.
- Please note that the College may engage a debt collections agency to obtain any monies due.