Tuition fee and other student debts
It is vital that you do not ignore any communications from the Finance Office or other College departments, e.g. library, regarding outstanding invoices or other debts due to College. Ignoring requests for payment could have serious consequences – but fortunately, there are a variety of options open to you.
If you’ve received a request for payment
Here’s what you need to do if you’ve received a request for payment (which would have taken the form of a letter or an email):
- If you are ready to pay, you can pay via Convera
- If you believe that the College has made a mistake, you need to ensure the mistake is corrected. To do this, please contact Finance@rwcmd.ac.uk.
- If you need to discuss your financial circumstances, confidential information, advice and guidance is available from Student Services, or make an appointment with the finance office for a confidential meeting.
- In all circumstances, please contact the finance office promptly, to avoid further action being taken.
- Please note that this does not just refer to tuition fees. Other debts will be dealt with in the same way. If you don’t understand how the outstanding amount is calculated, you can obtain a detailed breakdown from Finance@rwcmd.ac.uk
If you are expecting your fees to be paid by the SLC or SAAS
If you are expecting SLC / SAAS to be paying your tuition fees directly, send an email to Finance@rwcmd.ac.uk with your SSN (Student Support number from SLC) and this can be checked for you.
Your SSN will be included in documentation you will have received from SLC/SAAS. Here is a sample SSN to help you identify it:
AAAA12345678X
If you ignore a request for payment
If the College does request a payment from you, it is vital that you get in touch as soon as possible, regardless of whether the notification occurred via email, text message, or letter. If you have an outstanding debt, you will be notified at least three times:
- 14 days after payment was due,
- 28 days after payment was due. If you ignore this notification, you lose all access to the College’s IT systems. You are deemed to have ignored the notification if you do not respond within three days.
- 42 days after payment was due. If you ignore this notification, you will be excluded from the course and not allowed to re-enroll until the next academic year. You are deemed to have ignored the notification if you do not respond within three days.
- Please note that the College may engage a debt collections agency to obtain any monies due.